Frequently Asked Questions
The questions owners ask most before trusting us with their home.
Yes—20% for full-service management. This covers pricing strategy, guest communication, vendor coordination, inspections, and monthly reporting. Exact fee calculations are defined clearly in our straightforward agreement.
No. Those are owner-paid expenses. We coordinate, supervise, document, and handle billing cleanly (including deduction from proceeds if preferred). You'll see itemized receipts and notes in your monthly report.
Yes—if needed, we include one professional photo shoot up to $500 as part of onboarding to elevate the listing and performance. Great photos are foundational to strong luxury bookings.
We prevent issues with strict checklists, photo inspections, vendor quality control, and fast resolution. Most bad reviews come from avoidable misses—our system is designed to eliminate those. We catch problems before guests do.
No. We stay selective so we can maintain standards and protect outcomes. We work best with luxury homes where owners care about quality and want hands-off operations. If it's not a fit, we'll be upfront and honest about it.